Journey map




JourneyMap

The JourneyMap mod is a great live mapper that’s super simple to use. It has a nice, clean interface and is very detailed both in the minimap and full map. Just hit ‘J’ to bring up the full map and options menu.

The minimap can be toggled to whatever corner you prefer and can even be toggled off with a hotkey. It also lists your current coordinates and can even be adjusted in size.

A neat feature is the ability to automatically generate the map of the world you’re in. So instead of trekking through the entire world, you can have the map generate everything that’s around you. It’s very convenient if you’ve just started the mod with an already established world and don’t want to travel just see where everything lies. It can also show any mobs, pets or nearby players.

One of the key features to Journeymap is the ability to view your map on your iOS or Android device. All you need is to be on the same LAN with your IP address and the default port 8080 in the URL bar. You can even schedule auto-mapping and save your map right from your device!

The one lacking feature is the ability to set and view waypoints. However there is a beta release of the mod that adds creating waypoints so an update shouldn’t be far behind.

For the simplicity and ease of use of this mod, it ranks high among its competitors. The developer’s website is also helpful for any configuration needs/questions.

Journey Map [1.7.10]

Êtes-vous du genre à vous perdre et à explorer sur d’impressionnantes distances ? Vous voulez savoir où vous êtes mort ou vous souhaitez avoir des points de repère ? Aujourd’hui, pour le sujet de cet article, vous allez découvrir un mod des plus complets qui vous permettra une aventure des plus agréables !

C’est avec le très ancien mod JourneyMap, qui a parcouru de nombreuses versions, que vous pourriez vivre votre aventure, sans pour autant vous éloigner du vanilla, avec des fonctionnalités qui vous faciliteraient la vie.

Présentation du mod

JourneyMap est un mod qui ajoute une mini-map à votre interface. Il ajoute également une carte en plein écran qui vous permet de voir tous les endroits dont vous avez visités auparavant.

Pourquoi choisir ce mod et pas un autre ? Tout simplement car, à ma connaissance, il est le plus complet de tous, avec des dizaines et des dizaines d’options qui vous permettent de le personnaliser comme vous le souhaitez. Également, il permet de naviguer sur les chunks déjà chargés, sans même y être. Il permet également de voir la carte de votre monde en temps réel sur votre navigateur.

Il détient également un système de waypoint très bien fait. Désormais, vous ne pourriez vous perdre !

À quand le mod pour la 1.8 ?

D’après les dernières infos, le mod ne sortira pas pour la version 1.8 du jeu, mais sera au rendez-vous pour la prochaine version !

Téléchargement

Installation

1. Téléchargez le mod.

2. Téléchargez la version 1.7.10 de Forge.

3. Installez Forge automatiquement (clic droit sur l’archive de l’installer puis faites « ouvrir avec Java ») ou manuellement.

4. Localisez le dossier .minecraft . L’emplacement varie selon le système d’exploitation :

Windows : Appuyez simultanément sur les touches + et tapez %appdata% .

Mac OS : Le dossier minecraft se situe dans :

Utilisateur > Bibliothèque > Application Support .

Linux : Appuyez simultanément sur les touches + et tapez .minecraft . Validez et vous serez directement amené au dossier (GNOME uniquement, CTRL+H dans le dossier personnel pour les autres environnements graphiques).

5. Ouvrez le répertoire mods et placez le fichier téléchargé précedemment dans ce dossier.

6. Lancez Minecraft. Dans le launcher, choisissez le profil Forge.

JourneyMap Mod 1.12.2/1.11.2 (Real Time Mapping)

Author: techbrew ❘ February 8, 2018 ❘ 845,619 views

JourneyMap Mod 1.12.2/1.11.2 is a client mod which maps your Minecraft world in real-time as you explore. You can view the map in-game or in a web browser or in-game as a Minimap or full-screen.

JourneyMap mod is a great live mapper that’s super simple to use. It has a nice, clean interface and is very detailed both in the minimap and full map.

A neat feature is the ability to automatically generate the map of the world you’re in. So instead of trekking through the entire world, you can have the map generate everything that’s around you. It’s very convenient if you’ve just started the mod with an already established world and don’t want to travel just see where everything lies. It can also show any mobs, pets or nearby players.

Features:

  • It works in single-player and multi-player worlds without the need for a server-side mod.
  • You can use the new Minimap or the full-screen map in-game.
  • You get a daylight map, a moonlight map, cave maps by vertical slice, Nether maps, and End maps.
  • Do you use Rei’s Minimap or Zan’s Minimap (VoxelMap)? Your waypoints will now be displayed on the maps.
  • You can see nearby monsters, animals, villagers, pets, named mobs, and other players.
  • You can auto-map an entire single-player world with the click of a button
  • You can also save a PNG image of any map.
  • With new IOS and Android support, you can even use your iPad or Android Tablet as a live map display.

Screenshots:

Mod Tutorial:

Requires:

JourneyMap now comes in two editions : FairPlay and Unlimited.

  • FairPlay Edition disables Radar and Cave mapping when in Multi-Player.
  • Unlimited Edition has all features enabled for Single and Multi-Player.

How to install:

  1. Make sure you have already installed Minecraft Forge.
  2. Locate the minecraft application folder.
    • On windows open Run from the start menu, type %appdata% and click Run.
    • On mac open finder, hold down ALT and click Go then Library in the top menu bar. Open the folder Application Support and look for Minecraft.
  3. Place the mod you have just downloaded (.jar file) into the Mods folder.
  4. When you launch Minecraft and click the mods button you should now see the mod is installed.

JourneyMap Mod 1.12.2/1.11.2 Download Links:

Previous versions:

For Minecraft 1.8.8

For Minecraft 1.5.1

For Minecraft 1.4.7/1.4.6

For Minecraft 1.4.5

For Minecraft 1.5.2

For Minecraft 1.6.2

For Minecraft 1.6.4

JourneyMap FairPlay Edition: Download from Server 1

JourneyMap Unlimited Edition: Download from Server 1

For Minecraft 1.7.2

JourneyMap FairPlay Edition: Download from Server 1

JourneyMap Unlimited Edition: Download from Server 1

For Minecraft 1.7.10

JourneyMap FairPlay Edition: Download from Server 1

JourneyMap Unlimited Edition: Download from Server 1

Browse by Topic and Author

All Article Topics All Topics

Popular Articles

Author

When and How to Create Customer Journey Maps

Summary: Journey maps combine two powerful instruments—storytelling and visualization—in order to help teams understand and address customer needs. While maps take a wide variety of forms depending on context and business goals, certain elements are generally included, and there are underlying guidelines to follow that help them be the most successful.

What Is a Customer Journey Map?

In its most basic form, journey mapping starts by compiling a series of user goals and actions into a timeline skeleton. Next, the skeleton is fleshed out with user thoughts and emotions in in order to create a narrative. Finally, that narrative is condensed into a visualization used to communicate insights that will inform design processes.

Journey mapping combines two powerful instruments: storytelling and visualization.

Storytelling and visualization are essential facets of journey mapping because they are effective mechanisms for conveying information in a way that is memorable, concise and that creates a shared vision. Fragmented understanding is chronic in organizations where KPIs are assigned and measured per individual department or group because many organizations do not ever piece together the entire experience from the user’s standpoint. This shared vision is a critical aim of journey mapping, because without it, agreement on how to improve customer experience would never take place.

Journey mapping creates a holistic view of customer experience, and it’s this process of bringing together and visualizing disparate data points that can engage otherwise disinterested stakeholders from across groups and spur collaborative conversation and change.

Deconstruction of a Customer Journey Map

Zone A: The lens provides constraints for the map by assigning (1) a persona (“who”) and (2) the scenario to be examined (“what”).

Zone B: The heart of the map is the visualized experience, usually aligned across (3) chunkable phases of the journey. The (4) actions, (5) thoughts, and (6) emotional experience of the user has throughout the journey can be supplemented with quotes or videos from research.

Zone C: The output should vary based on the business goal the map supports, but it could describe the insights and pain points discovered, and the (7) opportunities to focus on going forward, as well as (8) internal ownership.

Why Do You Need a Journey Map and When Should You Have One?

Journey maps should always be created to support a known business goal. Maps that do not align to a business goal will not result in applicable insight. The goal could be an external issue, such as learning about a specific persona’s purchasing behaviors, or an internal issue, such as addressing lack of ownership over certain parts of the customer experience. Some potential business goals that journey mapping could be applied toward are listed below.

Shift a company’s perspective from inside-out to outside-in. If an organization lets internal processes and systems drive decisions that affect customer experience, a journey map could help turn the culture of that organization by refocusing on the thoughts, actions and emotions of customers. Journey mapping sheds light on real human experiences that often organizations know very little about.

Break down silos to create one shared, organization-wide vision. Because journey maps create a vision of the entire customer journey, they become a tool for creating cross-department conversation and collaboration. Journey mapping could be the first step in building an organization-wide plan of action to invest in customer experience, as it helps answer the question, “Where do we start?” by highlighting areas of friction.

Assign ownership of key touchpoints to internal departments. Often, areas of inconsistencies and glitches in customer journeys exist simply because no internal team has been tasked with ownership of that element. Journey maps can create clarity around alignment of departments or groups with different stages or key touchpoints in the journey that need addressing.

Target specific customers. Journey maps can help teams focus in on specific personas or customers, whether that means understanding differences or similarities across the journeys of multiple personas, prioritizing a high-value persona or exploring ways to target a new type of customer.

Understand quantitative data. If you are aware through analytics or other quantitative data that something specific is happening—maybe online sales are plateauing or an online tool is being underutilized—journey mapping can help you find out why.

Key Elements of Customer Journey Maps

While journey maps can (and should) take a wide variety of forms, certain elements are generally included:

Point of view. First and foremost, choose the “actor” of the story. Who is this journey map about? For example, a university might choose either students or faculty members, both of which would result in very different journeys. “Actors” usually aligns with personas, if they exist. As a guideline, when creating a basic journey map, use one point of view per map in order to provide a strong, clear narrative.

Scenario. Next, determine the specific experience to map. This could be an existing journey, where mapping will uncover positive and negative moments within that current experience, or a “to-be” experience, where the mapper is designing a journey for a product or service that doesn’t exist yet. Make sure to clarify the user’s goal during this experience. Journey maps are best for scenarios that describe a sequence of events, such as purchasing behavior or taking a trip.

Actions, mindsets, and emotions. At the heart of a journey map’s narrative is what the user is doing, thinking, and feeling during the journey. These data points should be based on qualitative research, such as field studies, contextual inquiry, and diary studies. The granularity of representation can vary based on the purpose of the map. Is the purpose to evaluate or design an entire, broad purchasing cycle or a contained system?

Touchpoints and channels. The map should align touchpoints (times when the actor in the map actually interacts with the company) and channels (methods of communication or service delivery, such as the website or physical store) with user goals and actions. These elements deserve a special emphasis because they are often where brand inconsistencies and disconnected experiences are uncovered.

Insights and ownership. The entire point of the journey-mapping process is to uncover gaps in the user experience (which are particularly common in omnichannel journeys), and then take action to optimize the experience. Insights and ownership are critical elements that are often overlooked. Any insights that emerge from journey mapping should be explicitly listed. If politically possible, also assign ownership for different parts of the journey map, so that it’s clear who’s in charge of what aspect of the customer journey. Without ownership, no one has responsibility or empowerment to change anything.

Even with all the above critical elements included, two journey maps could look completely different, yet both be perfectly suitable for the context in which they were designed.Tradeoffs in scope, focus, and breadth vs. depth are required when deciding on what elements to include. To make informed decisions on those tradeoffs, consider the following:

  • What level of detail is needed in order to tell the complete story?
  • What elements (such as device, channel, encountered content) are also necessary in order to provide the most truthful narrative?
  • Is the purpose of this journey map to diagnose issues with a current experience or to design a new experience?
  • What’s the balance between external actions (on the customer side) and internal actions (on the organization side)?
  • Who will be using this journey map?

Rules for Creating Successful Journey Maps

Successful journey maps require more than just the inclusion of the “right” elements. Journey mapping should be a collaborative process informed by well-defined goals, and built from research. It requires hard work to keep the process on the right track and to build the buy-in needed to evangelize the insights it provides. Below are some tips for making sure that the process starts and stays in the right direction:

Establish the “why and the “what”. First, identify the business goal that the journey map will support. Make sure there are clear answers to these basic key questions before you begin the process:

  • What business goal does this journey map support?
  • Who will use it?
  • Who is it about and what experience does it address?
  • How will it be shared?

Base it on truth. Journey maps should result in truthful narratives, not fairy tales. Start with gathering any existing research, but additional journey-based research is also needed to fill in the gaps that the existing research won’t cover. This is a qualitative-research process. While quantitative data can help support or validate (or aid in convincing stakeholders who may view qualitative data as “fuzzy”), quantitative data alone cannot build a story.

Collaborate with others. The activity of journey mapping (not the output itself) is often the most valuable part of the process, so involve others. Pull back the curtain and invite stakeholders from various groups to be a part of compiling the data and building the map.

Don’t jump to visualization. The temptation to create an aesthetic graphic or jump to design can lead to beautiful yet flawed journey maps. Make sure the synthesis of your data is complete and well-understood before moving to creating the visual.

Engage others with the end product. Don’t expect to get “buy-in” and foster interest in your journey map by simply sending a lovely graphic as an email attachment. Make it a living interactive document that people can be a part of. Bring up your story in meetings and conversations to promote a narrative that others believe in and begin to reference. One idea is to create a journey-mapping showroom where anyone not on the direct team can come experience the process and resulting artifacts.

To learn more, check out our course, Journey Mapping to Understand Customer Needs, coming up at the UX Conference later this year.

Learn More

Subscribe to the weekly newsletter to get notified about future articles.

How to Create a Customer Journey Map

Despite best intentions and mountains of data, many organizations continue to offer lackluster experiences for their customers.

Many organizations function with an internal focus, and that becomes apparent when customers interact with their various products, services and employees. Every interaction a customer has with an organization has an effect on satisfaction, loyalty, and the bottom line. Plotting out a customer’s emotional landscape by way of a Customer Journey Map, or Experience Map, along their path sheds ­­­­light on key opportunities for deepening those relationships.

What is a Customer Journey Map?

A Customer Journey map is a visual or graphic interpretation of the overall story from an individual’s perspective of their relationship with an organization, service, product or brand, over time and across channels. Occasionally, a more narrative, text-based approach is needed to describe nuances and details associated with a customer experience. The story is told from the customer’s perspective, but also emphasizes the important intersections between user expectations and business requirements.

Inspired by user research, no two journey maps are alike, and regardless of format they allow organizations to consider interactions from their customers’ points of view, instead of taking an inside-out approach. They are one tool that can help organizations evolve from a transactional approach to one that focuses on long term relationships with customers built on respect, consistency and trust.

All organizations have business goals but leveraging customer journeys as a supporting component of an experience strategy keeps customers (or members, patients, employees, students, donors etc.) at the forefront when making design decisions. They can be used in both current state review and future state visioning to examine the present, highlight pain points and uncover the most significant opportunities for building a better experience for customers.

How Do We Use Them?

Customer engagement is not simply a series of interactions, or getting people to visit a website, “Like” something on FaceBook, or download a mobile app. Genuine engagement centers on compatibility, and identifying how and where individuals and organizations can exist harmoniously together. Giving thought to how your organization/product/service/brand fits into customers’ lives is crucial.

I also use journey maps to gain internal consensus on how customers should be treated across distinct channels. Holding collaborative workshops with cross-disciplinary teams mixing people who otherwise never communicate with each other can be extremely valuable in large organizations in particular.

Illustrating or describing how the customer experience could be brought to life across channels allows all stakeholders from all areas of the business to better understand the essence of the whole experience from the customer’s perspective. How do they want to be spoken to, what are they thinking, feeling, seeing, hearing, and doing? Journey maps help us explore answers to the “what ifs” that arise during research and conceptual design.

What Components Does a Journey Map Include?

Must-haves

  • Personas: the main characters that illustrate the needs, goals, thoughts, feelings, opinions, expectations, and pain points of the user;
  • Timeline: a finite amount of time (e.g. 1 week or 1 year) or variable phases (e.g. awareness, decision-making, purchase, renewal);
  • Emotion: peaks and valleys illustrating frustration, anxiety, happiness etc.;
  • Touchpoints: customer actions and interactions with the organization. This is the WHAT the customer is doing; and
  • Channels: where interaction takes place and the context of use (e.g. website, native app, call center, in-store). This is the WHERE they are interacting.

Nice-to-haves

  • Moments of truth: A positive interaction that leaves a lasting impression, often planned for a touchpoint known to generate anxiety or frustration; and
  • Supporting characters: peripheral individuals (caregivers, friends, colleagues) who may contribute to the experience.

The Process

1. Review Goals

Consider organizational goals for the product or service at large, and specific goals for a customer journey mapping initiative.

2. Gather Research

Review all relevant user research, which includes both qualitative and quantitative findings to provide insights into the customer experience. If more research is needed, get those research activities in the books. Some of my favorite research methods include customer interviews, ethnography & contextual inquiry, customer surveys, customer support/complaint logs, web analytics, social media listening, and competitive intelligence.

3. Touchpoint and Channel brainstorms

As a team, generate a list of the customer touchpoints and the channels on which those touchpoints occur today. Then brainstorm additional touchpoints and/or channels that can be incorporated in the future journeys you will be mapping. For example, the touchpoint could be “pay a bill”, and the channels associated with that touchpoint could be “pay online”, “pay via mail” or “pay in person”.

4. Empathy map

Empathy maps are a depiction of the various facets of a persona and his or her experiences in a given scenario. This exercise helps me organize my observations, build a deeper understanding of customers’ experiences, and draw out surprising insights into what customers need. Empathy maps also provide a foundation of material to fuel journey mapping. The goal is to get a well-rounded sense of how it feels to be that persona in this experience, specifically focusing on what they’re thinking, feeling, seeing, hearing, saying and doing.

5. Brainstorm with lenses

The goal of lensed brainstorming is to generate as many ideas as possible in a short period of time. To gain focus as I generate ideas I use “lenses”—words representing key concepts, brand attributes or mindsets that help us look at a problem or scenario in a different way. For this exercise I recommend that the team agree on 3-5 lens words (for example: accessible, social, comforting), then set the clock for 2 minutes per lens word. Each person individually writes down as many ideas as they can think of in that time. After 2 minutes switch to the next lens word until all lens words have been used as idea inspiration. This ensures that every voice on the team is heard and generates a huge inventory of ideas.

6. Affinity diagram

This is a method to visually organize ideas and find cohesion in the team’s concepts. Affinity diagramming helps us shift from casting a wide net in exploring many possibilities, to gaining focus on the right solutions for this audience. All team members should put their ideas generated in the lensed brainstorming activity up on the wall. Have someone sort the ideas into categories and label them. As a group, begin to consider where you might combine, refine, and remove ideas to form a cohesive vision of the future customer experience.

7. Sketch the journey

Drumroll, please. This is the part you’ve been waiting for! It’s now time to put together all the pieces: timeline, touchpoints, channels, emotional highs and lows, and all the wonderful new ideas the team generated for how to improve the future customer journey. Get creative with how you lay it out—it doesn’t have to be a standard left to right timeline. It could be circular or helical. It could be one large map or it could be an interactive, clickable piece with embedded video. There are no templates, and there are infinite possibilities.

8. Refine and digitize

Journeys don’t always become a sophisticated deliverable—sometimes they begin and end as sticky notes on a wall or sketches on a whiteboard. But most of the time, when you go through the activities to arrive at a solid customer journey map, you want to polish it, leverage it in your work and share it with colleagues across the organization. If visual design isn’t your strong suit, consider collaborating closely with a visual designer who can transform the journey map sketch into an impressive artefact.

Healthrageous Journey c/- Mad*Pow

While journey maps are usually a tangible deliverable, like the one above, the process of journey mapping is what’s most important – it pushes us to think deeply about how we can use experience design to have a positive impact on our customers.

9. Share and use

It can be beneficial to maintain journey maps over time. For example, you could set a time each quarter or year to evaluate how your current customer experience matches your documented vision journeys. If your organization tracks quantitative KPIs, you can integrate these into a journey benchmarking process. Socializing journeys among stakeholders is critical in moving your organization toward action.

In addition to prioritization, the output of a journey map can serve as a backbone for strategic recommendations and more tactical initiatives.

For example, if you’re a mortgage company and you identify the closing process as a key area of frustration, anxiety and opportunity for engaging with the customer and designing for the “moment of truth”, then mark this as a high priority and get that on your strategic roadmap.

Schedule enough time to properly go through the recommended process. I’ve found that you can document a current state journey in about 3 hours, and a future state journey in about 5 hours. This makes for a full day to do both for one persona.

Make sure a good mix of people are involved in the journey map creation. It’s helpful to have stakeholder participants from many areas of the organization, as well as people of varying levels of seniority.

Once the journey maps are created, share them with zeal. Shout them from the rooftops and display them prominently in common areas.